To protect our employees, customers, suppliers and partners, direct contacts, visits or on-site appointments are suspended until further notice. The field service maintains contact with our customers by telephone and is available for support.
Due to the officially defined preventive measures, customer contacts are reduced to an absolute minimum. The field service therefore works primarily from home office and is of course available to our customers by telephone as well as electronically (via E-Mail, WhatsApp etc.).
If a telephone call results in the need for an appointment on site or personal customer contact, than this will only take place in consultation with the customer and under consideration of risks and urgencies. It goes without saying that precautionary and hygiene measures must be observed in the event of a visit.